Services

1. Next Generation Sanitation Solutions

Khanyisa Projects has specialised in the testing of new sanitation technologies (in particular non-sewered sanitation-NSS) for the capture, conveyance and processing of toilet waste. In particular, we focus on on-site systems that minimise water consumption and produce valuable products from organic waste i.e., promoting circular economy principles.  Khanyisa Projects assesses a range of technologies and service options in terms of reliability, operation and maintenance requirements, safety of end products and compliance with ISO 30500 standards. Khanyisa also assesses business viability of technologies and services (such as collection services) within new market scenarios.

During the implementation of testing and assessment of technologies Khanyisa Projects partners with government departments, academic institutions and the private sector with the ultimate aim of scaling up systems for new markets and providing dignified, affordable sanitation for all. Process steps followed during assessment of technologies includes:

• Site selection unless taking place in a laboratory
• Community engagement
• Site Preparation
• Installation and commissioning
• Testing and analysis of inputs, outputs and other parameters
• Decommissioning

This approach is effective in that:

• Systems can be evaluated over an extended period
• Feedback from communities on suitability and impact is valued and captured
• Ongoing technical and social research feedback is provided to Technology Developers and Funders

Other services provided include testing and implementation of local anaerobic systems, biogas digesters, greywater re-use and re-use of waste water effluent in agriculture.

2. Community Engagement and Participation

Khanyisa Projects, with over 20 years combined service in the sector, provides specialist community interface services which are designed to suit specific interventions of private and public organisations.

The mode of delivery used to achieve this is through various public engagement and participation media, namely:

• social facilitation
• community and stakeholder liaison
• stakeholder engagement and management
• social impact assessments

3. Municipal Data Solutions

The Ops App and Enviro App!

No municipality can operate efficiently in the twenty-first century without intelligent data.
Khanyisa Projects provides digital solutions to Municipalities including:

• Capturing the data that municipalities actually need
• Automated analysis of data field data to produce results in a required format
• Data Cleansing - identifying and correcting errors in a database eg duplication of customer details
• Fault management systems that ensure rapid response from repair teams
• Tracking of fault repairs from identification to implementation to verification of completion through a live interactive management system
• Data analysis resulting in improved Asset Management decision making

With over twenty-five years in the municipal water and sanitation sector, Khanyisa Projects assists municipalities through focussed digital solutions to become resilient and viable by having significant impact on:

• Non-Revenue Water
• Water Resource Management
• Economic Modelling
• Customer Service
• Public Health
• Catchment Management and Environmental Health

Some of the tools used in projects and programmes include:

• The use of the open-source software: Open Data Kit (ODK)
• Adaption of the Field Survey platform with our partners
• Set up of an aggregate survey for hosting apps (forms) and the associated database for collecting and storing data
• Development of mobile electronic data collection forms or Apps for use on smart phones
• Development of dashboards and reports based on specific needs

The above are developed in partnership with government departments, municipal officials or NGO representatives and their field teams to meet their specific needs.

4. Customer Services in the Municipal Water and Sanitation Sector

Khanyisa Projects assists municipalities to effectively develop better service systems for their customers with the ultimate aim of developing more positive relationships with customers while at the same time reducing debt levels and unaccounted for water.

Key service elements include:

• Analysis of customer databases
• Use of GIS to identify issues and target areas
• Selection and training of fieldworkers
• Site work including:
  • Investigating reasons for high consumption, arrears and sanitation solutions.
  • Meter assessment including illegal connection checks
• Identification and targeting of new customers
• Education of customers

5. Supporting Services

Khanyisa Projects provides a number of supporting services.

5.1 Geographic information systems (GIS)

Khanyisa Projects uses GIS to enhance the services provided on water and sanitation projects or as a standalone service. The organisation uses GIS to depict the results of field surveys and customer interventions in a visual form as well as identification of challenges and trends within municipal areas. It is also used as a tool to assist fieldworkers to identify customers in the field.

Key service offerings include:

• Mapping of customer and infrastructure survey data
• Database development and cleansing
• Customer identification
• Progress reporting

5.2 Small business development

The development of a healthy vibrant small medium or micro enterprise (SMME) sector has been identified as a key driver for economic growth, job creation and transformation in south africa. Khanyisa Projects thus promotes and develops opportunities for SMME development on all water and sanitation projects.

Key elements of the development model for SMMEs utilised by khanyisa projects include:

• Provide enterprises with skills, training and personal development on a needs basis
• Provide practical skills to access market opportunities
• Business management capacity improvement

5.3 Sustainable water solutions

This service focusses primarily on rural development and agriculture.

Population growth and climate change effects are resulting in water for domestic and agricultural use becoming an extremely scarce resource. Khanyisa Projects specialises in a number of solutions which help to mitigate these challenges. The solutions ensure that maintenance and operational cost requirements are significantly reduced.

The solutions include:

• Ram pump irrigation systems in which water energy is used to pump water to storage tanks
• Gravity feed systems
• Rainwater harvesting
• Greywater reuse
• Effluent reuse
• Mobile diesel pumps